Cancellations: If you need to cancel your tour more than a week out, you will receive a 100% refund. If you cancel one week to 72 hours in advance, you will receive a 50% refund. If you cancel within 72 to 24 hours, you will receive a 25% refund; if you cancel in less than 24 hours, you will not receive a refund. However, if I can fill your tour slot with another group, I will refund you 100%.
Being present at the vessel 15 minutes before departure time is VERY IMPORTANT. If you are late, it does affect the quality of the tour, with less time to spend with the animals. Please be early.
