Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances by Spirit of Orca. Cancellation refunds are available on regular reservations with 72 hours or more notice if you need to cancel. Cancellations with less than 72 hours but more than 24 hours will be refunded 50%. There is no refund for cancellations less than 24 hours before departure or for no-shows.
Being present at the vessel 15 minutes before departure time is VERY IMPORTANT. If you are late, it does affect the quality of the tour, with less time to spend with the animals. Please be early.